1. What makes Urban Watches different from other brands?
Urban Watches are crafted with premium materials, modern designs, and precise movement — combining style and durability at an affordable price.
2. Do Urban Watches come with a warranty?
Yes, all Urban Watches come with a 1-year warranty that covers manufacturing defects.
3. Are Urban Watches waterproof?
Most Urban Watches are water-resistant, suitable for daily wear, hand washing, and light rain. (Avoid swimming or showering unless specified as waterproof.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS to monitor your delivery in real time.
5. Do you offer returns or exchanges?
Yes, we offer a 7-day return or exchange policy if the watch is unused and in its original packaging.
6. Are Urban Watches waterproof?
Most Urban Watches are water-resistant, suitable for daily use, rain, and hand washing. Please check the model description for specific details.
7. How can I buy Urban Watches?
You can purchase directly from our official website or from our authorized online stores.
8. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and COD (Cash on Delivery) in selected locations.
9. How long will delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.
10. How can I track my order?
Once shipped, you’ll receive an email or SMS with a tracking number to follow your delivery status.
11. Do you offer international shipping?
Currently, we deliver only within India, but international shipping will be available soon.
12. Can I return or exchange my watch?
Yes, we offer a 7-day return or exchange policy for unused items in their original packaging.
13. What should I do if I receive a damaged product?
Please contact our customer support team within 48 hours of delivery, and we’ll replace it immediately.
14. How can I contact Urban Watches customer care?
You can reach us via email, chat, or our website’s contact form. We respond within 24 hours.
15. Do you offer watch repair services?
Yes, we provide after-sales service and repairs under warranty or at minimal charges after the warranty period.
16. Are your watches suitable for gifting?
Absolutely! Urban Watches come in premium gift boxes, perfect for birthdays, anniversaries, or corporate gifting.
17. Do you have both men’s and women’s watches?
Yes, we offer a wide range of watches for both men and women — from classic to modern styles.
18. How do I know my watch size?
Each product page includes size details and wrist measurements to help you choose the perfect fit.
19. Can I get a customized watch?
Yes, we offer limited custom engraving and personalization options on select models.
20. Where can I follow Urban Watches for updates?
You can follow us on Instagram, Facebook, and YouTube for new launches, offers, and style inspiration.
21. Do Urban Watches have a battery or are they automatic?
Most Urban Watches use high-quality quartz movement powered by a long-lasting battery, while some premium models are automatic.
22. How can I replace the battery of my Urban Watch?
You can visit any authorized Urban Watches service center or a trusted local watch repair shop for safe battery replacement.
23. Can I wear Urban Watches while swimming or showering?
Unless mentioned as waterproof, it’s recommended to avoid wearing them during swimming, bathing, or heavy rain.
24. Do you offer discounts or seasonal offers?
Yes! We often run exclusive discounts, festive sales, and limited-time offers. Follow us on social media or subscribe to our newsletter to stay updated.
25. How can I clean and maintain my Urban Watch?
Use a soft dry cloth to clean the case and strap. Avoid chemicals, perfumes, and direct sunlight for extended periods to keep your watch looking new.